Privacy Policy

Last Updated: December 9, 2025

Transcriptr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at transcriptr.ai (the "Platform").

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and email address
  • Account credentials
  • Payment information (processed securely through Stripe)
  • Communication preferences

Usage Information

We automatically collect certain information when you use our Platform:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and features used
  • YouTube URLs processed through our service
  • AI tool usage and generated content

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send service-related communications and updates
  • Respond to customer support requests
  • Analyze usage patterns to improve user experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
  • Train and improve our AI models (using anonymized/aggregated data)

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Platform (payment processors, hosting providers, analytics services)
  • Legal Requirements: When required by law or to respond to legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

4. Data Retention

We retain your information as follows:

  • Account Information: Retained while your account is active
  • Transaction Records: Retained for 7 years for tax and compliance purposes
  • Generated Content: Retained as long as you maintain your account, unless you delete it
  • Deleted Accounts: Personal information removed within 90 days, except as required by law

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@transcriptr.ai. We will respond within 30 days.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising privacy rights

6. Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

7. Third-Party Services

Our Platform may integrate with third-party services (e.g., YouTube, payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@transcriptr.ai
  • Website: transcriptr.ai/contact